Refund Policy

At Neon Lace, our digital products are created with care and clarity to support your style, wellness, and self-expression journey. Due to the nature of digital files, all sales are considered final upon purchase.

1. No Refunds on Digital Downloads

Because digital content is delivered instantly, we do not offer refunds for change of mind, accidental purchases, or misunderstanding of product contents.

2. Technical Issues

If you experience any issues with downloading your product—such as corrupted files, broken links, or access errors—please contact us within 7 days of purchase and we’ll make it right.

3. Our Promise

We stand behind the quality of our offerings. If you’re unsure about a product before purchasing, feel free to reach out—we’re happy to clarify or guide you to the right fit.

4. How to Contact Us

If you need support, email support@neon-lace.com with your order details and a brief description of the issue.

Effective Date: January 2026